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FAQ

📄 FAQ Page

Q: What type of hair do you sell?

A: We sell 100% raw and virgin human hair. Our hair is unprocessed, free from chemicals, and sourced ethically to ensure premium quality and longevity.

Q: How long does the hair last?

A: With proper care, our raw hair can last up to 2–3 years. Virgin hair typically lasts 12–18 months.

Q: What is the difference between raw and virgin hair?

A: Raw hair is completely unprocessed and comes from a single donor. Virgin hair may be slightly processed for texture matching but is still 100% human hair and never chemically treated.

Q: Do you offer custom wigs or coloring services?

A: Yes! We offer custom wig construction and color customization. Contact us or visit our "Custom Orders" page for more info.

Q: How do I care for my hair bundles or wig?

A: Treat your bundles like your natural hair. Shampoo and deep condition regularly, detangle gently, and avoid heavy products. A detailed care guide is available [here].

Q: How long is processing and shipping time?

A: Processing takes 1–3 business days. Shipping within the U.S. typically takes 3–5 business days. Custom or pre-order items may take longer.

Q: Do you offer international shipping?

A: Yes, we ship worldwide. Shipping costs and delivery times will vary by destination.

Q: Can I return or exchange my order?

A: Due to the nature of our products, all sales are final. However, if there is an issue with your order, please contact us within 3 days of receiving your package

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Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

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