FAQ
📄 FAQ Page
Q: What type of hair do you sell?
A: We sell 100% raw and virgin human hair. Our hair is unprocessed, free from chemicals, and sourced ethically to ensure premium quality and longevity.
Q: How long does the hair last?
A: With proper care, our raw hair can last up to 2–3 years. Virgin hair typically lasts 12–18 months.
Q: What is the difference between raw and virgin hair?
A: Raw hair is completely unprocessed and comes from a single donor. Virgin hair may be slightly processed for texture matching but is still 100% human hair and never chemically treated.
Q: Do you offer custom wigs or coloring services?
A: Yes! We offer custom wig construction and color customization. Contact us or visit our "Custom Orders" page for more info.
Q: How do I care for my hair bundles or wig?
A: Treat your bundles like your natural hair. Shampoo and deep condition regularly, detangle gently, and avoid heavy products. A detailed care guide is available [here].
Q: How long is processing and shipping time?
A: Processing takes 1–3 business days. Shipping within the U.S. typically takes 3–5 business days. Custom or pre-order items may take longer.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times will vary by destination.
Q: Can I return or exchange my order?
A: Due to the nature of our products, all sales are final. However, if there is an issue with your order, please contact us within 3 days of receiving your package